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Frequently Asked Questions
Everything you need to know about shopping with SWAO JEWELS.
How can I track my order?
Please check your dispatch email for tracking information, if available for your delivery method.
When will my order arrive?
Delivery times depend on the shipping service selected at checkout. Please refer to our Shipping Policy for current estimates.
Can I return an item?
Please see our Returns Policy for eligibility, time limits and instructions.
How should I care for my jewellery?
Keep jewellery dry and store pieces separately in a soft pouch or jewellery box. Refer to our Jewellery Care Guide for further advice.
Which payment methods can I use?
The payment methods currently available for your order are shown at checkout.
How can I contact SWAO JEWELS?
Visit our Contact Us page to send an enquiry to our team.
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