Shipping policy

Last updated: 4 November 2026

At SWAO Jewels, we dispatch orders from the United Kingdom.

Processing your order

Orders are normally processed within 1–2 working days, excluding weekends and UK bank holidays. If an item requires a different processing time, this will be stated before purchase.

You will receive a dispatch confirmation when your order leaves us, including tracking information where available.

Delivery Charges & Couriers
We offer free standard delivery on all UK orders, with no minimum spend. Orders are dispatched from the United Kingdom using Evri or Royal Mail. The courier is selected according to the order and delivery address.

Estimated Delivery Time
Orders are normally processed within 1–2 working days. Estimated delivery is 3–5 working days from placing your order, excluding weekends and UK bank holidays. Delivery times are estimates rather than guarantees.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, contact support@swaojewels.co.uk with your order number. We will investigate with the delivery provider and arrange an appropriate resolution.

We remain responsible for your goods until they are delivered into your physical possession, or that of a person you nominate, subject to applicable law.

Delivery details

Please check your delivery address before completing your order. If you notice an error, contact us promptly. We will try to update the address before dispatch.

If an order is returned because of an incorrect address or failed collection, we will contact you about the available options. Any proposed additional delivery charge will be explained before you agree to it.

Contact

SWAO Jewels
139 Station Road
Portsmouth, PO3 5BQ
United Kingdom
Email: support@swaojewels.co.uk
Telephone: +44 7882 522361