Terms of service
Last updated: 4 November 2026
About us
This website, swaojewels.co.uk, is operated by SWAO Jewels, located at:
139 Station Road, Portsmouth, PO3 5BQ, United Kingdom.
Contact us at support@swaojewels.co.uk or +44 7882 522361.
Products
We aim to describe our products accurately, including their materials, finish, dimensions and included accessories.
Gold-tone, silver-tone, rose gold-tone and rhodium-plated describe the stated finish. They do not mean that an item is solid gold or solid silver unless the product description expressly says so.
Photographs may appear slightly different depending on screen settings. This does not affect your right to receive goods that match their description.
Prices and payment
Prices are displayed in GBP (£) and include applicable taxes. Delivery charges, where applicable, are displayed before you place your order.
Available payment methods are shown at checkout. Payment is processed through the payment providers offered there.
Order acceptance
An order acknowledgement confirms that we have received your order. Your order is accepted when we send a dispatch confirmation.
If we cannot fulfil an order, we will contact you and refund any payment taken for the unfulfilled goods.
If we identify a genuine pricing or description error before acceptance, we will explain the error and give you the choice of proceeding on the corrected terms or cancelling for a refund.
Delivery and cancellation
Our Shipping & Delivery Policy and Returns, Refunds & Exchanges Policy explain delivery arrangements and your cancellation rights.
Product care
Follow the care instructions supplied with your jewellery. Damage caused by misuse or accidental damage is not automatically a manufacturing fault. This does not limit your statutory rights.
Brand references
Swarovski and its associated trademarks belong to their respective owners. SWAO Jewels is the seller responsible for purchases made through this website.
Any manufacturer’s warranty offered with a product is additional to your statutory rights against us.
Responsibility
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
We do not exclude liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the mandatory consumer protections and court rights available where you live.